Demande de retrait et d'annulation

At Bobblegifts, each custom bobblehead is handmade and personalized based on the photos, details, and design instructions provided by the customer.

EU customers may have the right to withdraw from certain online purchases within 14 days. However, personalized and custom-made products may be excluded from the statutory right of withdrawal once production has started, as they are made specifically for you.

You can use this page to submit a withdrawal, cancellation, or order issue request. After submission, our team will review your order status and respond according to our cancellation, return, and custom-made product policy.

Important: Submitting this request does not mean the order is automatically cancelled or refunded.

Some Questions:

1. Does submitting this form automatically cancel my order?

No. Our team will review your order status first. If production has already started, cancellation or refund eligibility may be limited because the item is custom-made for you.

2. Can I withdraw from a custom-made order?

Personalized and custom-made products may be excluded from the standard 14-day withdrawal right once production has started.

3. What if my item is damaged or incorrect?

Please submit the form and upload photos. We will review the issue and help with a suitable solution, such as repair guidance, replacement, remake, or refund where applicable.